Engraving

We ship our items via UPS fully insured with signature required. Tracking will be provided. If you are unable to sign for your package (UPS attempts delivery three times), and it is returned to APJ, you are responsible for any additional shipping fees that are incurred. For any questions regarding shipping, email info@annapjay.com.

While we do have a selection of ready to ship items, if an item is not in stock, or is a special order, it can take up to eight weeks to receive. If you have a question about the timing of an item, please contact us (info@annapjay.com).

We stand by our products; however, jewelry is fragile. You should treat your jewelry kindly - do not shower, swim, move furniture, work out with your jewelry on, or complete other physically strenuous activities. Avoid chemicals such as lotion, perfume, cosmetics, etc. Take off your jewelry before you go to bed and put it on as the last step of getting dressed. If you have any questions about how to care for your piece, please reach out and we can advise you. 

If, within 60 days of the purchase date, you have an issue with any of your items, please email us and we will help find a solution. We reserve the right to refuse any repairs if we suspect the items are intentionally misused, damaged, or abused. If you have a repair after 60 days of your purchase date, we will be happy to help for an additional charge plus shipping and handling.